Management Excellence
- Defining the role of management
- The unique value created by managers
- The unique and unlimited nature of the human resource
- Effective delegation
- Creating action and energy: principles of motivation
- Creating an open and positive environment
- Managing organisational resources
- Managing time as a precious resource
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Personal Influence
- Making contributions to other business areas - co-operating with peers
- Identifying initiatives and making proposals
- Listening and Questioning
- Developing effective communication skills
- Developing personal confidence
- Influencing the political process
- Developing reputation
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Individual Performance
- Creating accountability
- Gaining commitment
- Tracking progress through appraisals and reviews
- Coaching to improve performance in others
- Managing poor performers
- Improving the quality of organisational culture in meetings, emails and communication
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Building the Organisation
- Building a team - recruitment and the development of a high performance team
- Creativity, Innovation and the generation of ideas
- Building a career for the long term; linking personal and organisational growth
- Inspiring innovation and creativity in yourself and others
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Leadership
- The leadership contract
- Direction: Goals, principles and purpose
- Fulfilling the personal requirements for leadership
- Coordination & Cooperation: Focusing the energy of the organisation
- Declaring and maintaining performance expectations
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