Critical Skills for New Managers

Inspiring Performance and Achieving the Best through People

Critical Skills for New Managers develops the essential skills of influence, coaching, people management and performance improvement required by all managers.
This seminar is particularly valuable for managers who have recently taken over responsibility for a team or department and have responsibility for their success.

Outcomes

Delegates will develop in themselves:

  • The principles of delegation and will draw on the capabilities of their staff

  • A participative and coaching management style

  • Set aspirational goals and motivate their staff to achieve them

  • Teamwork and collaboration

  • Improved staff performance and ability to create results through people for their organizations

  • A higher level of accountability for results

How is this programme different?

Highly interactive, demanding, intensive and practical, Critical Skills for New Managers is presented in a collaborative atmosphere using a content based coaching approach. They are stimulated to learn and to apply effective approaches to management.

The facilitators are experienced managers with extensive practical knowledge and experience.

Who Should Attend?

The programme is for practicing managers. Delegates should currently have responsibility for the management of staff.

To maximise the interaction and the learning opportunities, the group size is kept small and is best in groups of 6 to 10 people.

The Development Process

Critical Skills for New Managers is a complete development programme for practicing managers. It is based on two full-day seminars. The seminars may be held on consecutive days or spaced over one or two weeks to suit the scheduled of the participants.

Key Concepts Covered

Understanding Management

  • Defining the role of management

  • The critical contribution of management to an organisation's success

  • Understanding the special nature of people as an organisational resource

  • How to bring people together into a team

Goal Setting

  • Maintaining a future orientation

  • Goals as a source of motivation

  • Defining effective goals for a team

Communication

  • Active listening

  • Questioning and controlling our prejudice

  • Developing clear and concise communication

  • Communicating with diverse people

Influence

  • Principles of influence

  • Persuasion

  • Influence without authority

Delegation

  • Principles of delegation

  • Types of delegation and how to select the right approach for different staff capabilities

  • How to run a delegation conversation

  • Gaining commitment

  • Creating accountability

Principles of Motivation

  • Creating action and energy: Principles of motivation

  • The five elements of motivation available to all managers

  • How to introduce motivation to all aspects of the manager's conversations with staff