Creating Customers - Frequently Asked Questions

Is this programme designed for managers or sales people?

Creating customers is designed for all managers, including sales managers, who need develop strong relationships with either their internal or external customers.

I am looking for a programme to run internally. How is Creating Customers offered?

Creating Mangaement Excellence is offered as an in-house programme. In-house programmes allow us to customise the content for the particular priorities of the organisation and to address more sensitive issues that may not be appropriate in a public setting.

How is the programme scheduled?

Creating Customers is a 3 seminar programme. Each seminar is usually scheduled once per month and so the whole programme lasts for 3 months.

What happens if I can't attend a session?

The programme is run in small groups. So long as you can provide enough notice we find that the other delegates are more than willing to accommodate a change.

Who are the facilitators?

The facilitators work full-time with Vaughan Govier and are committed to the craft of management development. Each one is an established manager with key domain knowledge and experience. They bring real-life experience to the seminar room and add significant insight to the current problems and issues faced by delegates.

Can I just attend one seminar?

No.

Each of the seminars is part of an integrated programme. Subsequent seminars build on the content from previous seminars.

If you have a particular topic or issue that you would like to explore, please contact us and we would be happy to perhaps point you to one of our other programmes or create a workshop for targetted for you and your organisation.

How do I book on a programme?

Please contact us directly and we will be happy to assit you.